In case of an impediment or unforeseen event, you can extend your mission or remove it from your account directly.

To extend your mission by a few days:

• Log in to your account;
• Go to the “My Missions” tab;
• Click on the “Extend My Mission” button;
• A pop-up window will show you the number of days that have been added to your mission.
  • Note: A maximum number of days is set for each mission. Some missions cannot be extended.

To cancel your mission:

• Log in to your account; 
• Go to the ‘My missions’ tab; 
• Click on the ‘Cancel mission’ button; 
• Confirm the cancellation by clicking ‘Confirm’. 

This way, the mission will be officially put back online to allow another mystery shopper to select it. 

You can also contact us via email at info@lanla.com or by phone at 1-866-333-5265 to request additional time to complete your mission.